T Carter Music is happy to answer any or all questions that pertain to this website or the music that is on this website. Please view the FAQ section below for answers to common questions. If you do not see an answer to your particular question, feel free to send your question to T Carter Music via the
form. We will try to answer your question personally and as quickly as possible. Thank you for visiting T Carter Music.
Why does your music cost more than "normal" music?
T Carter Music is an industry leader in providing the world with high quality,
moment specific wedding songs. Our unique blend of tasteful,
meaningful lyrics and beautiful melodies is what separates T Carter
Music from the rest. Our music is wedding music... We are in the wedding market and provide a service that is unique by offering brides and grooms something different on their wedding day.
Since we write, record, and produce our own music using only the finest musicians and singers in the industry, the cost is quite expensive for us as well. We do not receive radio play and we do not sell "millions" of copies of our music. We only sell to those looking for wedding music. So, you can understand how our cost simply has to be higher in order for us to continue to produce high quality music with low volume sales (compared to major record labels).
We understand that there are many other songs to choose from for your wedding. But, do other songs really say the special things you want to say on your wedding day? By selecting one or more of our songs, you can be assured that you are getting something quite unique, something that has not been used over and over. We strive to "capture the moment" with our music and lyrics and believe that is why you came to us in the first place. We literally have written these songs for you on your wedding day!
If you are truly wanting something special for your wedding and don't mind paying a little more for what we offer, we would be pleased and honored to have your business.
Why don't you sell your MP3s as individual tracks or on iTunes?
We only sell our MP3 Downloads as full CD downloads. With our original songs, we provide all band, acoustic, and performance tracks for each download purchase. We have many requests for performance tracks and acoustic mixes so we find it much easier to give customers everything we have for their purchase. As with our original songs, our classical CDs (Serenade & Highland Serenade) would not generate a profit if sold individually by track considering we are a "low" volume sales distributor of our music.
Our cost is in the production of great wedding music. We actually use the same Nashville studio musicians that have recorded for such notable artists such as Garth Brooks, James Taylor, and the Dixie Chicks. With this level of production quality there is a high cost for recording and producing each song. Please understand that our music is not sold in stores and we do not receive any radio play, therefore we only see a fraction of the sales that big labels do for established, well-known artists.
Truthfully, we would not be able to provide any new music if we sold or distributed in the way that iTunes does. There simply would not be enough profit to write, produce and record new songs in the way that we do as an independent music company.
Our goal has always been to provide great new wedding songs and we feel that we are doing just that. With T Carter Music, you have the assurance that you are getting something truly special for your wedding day and something that will be new and unique to all who listen. We are very grateful that you have chosen us to be a part of your special day.
Do you have a CD with all of your original songs on it?
No, not at this time. Lyrical Vows of Unity has 3 original songs on it (This Ring, Here We Stand, and Dance With Me). All other original songs are sold as "specialty" a la carte singles.
All acoustic and non-vocal performance tracks come with each CD and MP3 Download purchase.
I'm a DJ. Can you give me your songs for FREE if I promise to promote them?
Contrary to popular DJ belief, we actually lose business when a DJ has our music. If a DJ has our music, we no longer sell to anyone that uses or may use that particular DJ. If a DJ has to make the purchase, the price is the same as anyone else who makes the purchase.
We suggest that DJs require our music
to be purchased by those wishing to use it. It's always been our intent for brides, grooms, and other members of the wedding party to purchase our music because the music was created for them. They are the ones who have an "emotional connection" to our songs.
Note: T Carter Music previously offered great discounts for DJs providing them with coupon codes if they registered an account with us. This service has been temporarily disabled due to the amount of DJs illegally sharing our song files across the internet and for illegally making multiple copies of our music for their mobile services. Since T Carter Music has record of every sale made, both of these practices are currently being investigated for fraud.
I'm a DJ. Do I need a license to play your music?
Absolutely not! You buy it, you can play it as many times as you want...
We just ask that you not replicate or copy our songs for multiple outfits that your DJ service may have.
Example: Buying one of our songs and copying it 10 times for each DJ in your company to use. This would violate many copyright laws and would be subject to prosecution.
I'm having trouble with my download. Can you help?
All Mp3 downloads and Sheet Music are in a ZIP FILE format. We strongly suggest that you save these files to your "Desktop" when prompted on your download so that you can easily find them. Zip files containing MP3s can't be burned to a blank disc unless you "unzip" them first! Please extract them!Zip files containing sheet music can't be printed properly unless you "unzip" the file first! Please extract the sheet music before printing! Do not save your MP3 file to your media player (iTunes, Windows Media, etc...). Your media player will not recognize a zip file. Please unzip or "extract" the file first! After download, your zip file or files should be present on your desktop. You will need to "unzip" the file by right clicking
on it and selecting "extract all." Once you do this, you will now have a new file that is no longer compressed for delivery. This new file contains your Mp3's or sheet music that is ready for use.
You can burn your Mp3 to a blank disc if you like and it will play on any CD player. Add to your Windows Media Player library or your iTunes library by right clicking on the Mp3 of your choice and selecting "open with..." and then select your preferred media player from the list provided. Your Mp3 will now be added to the library for that media player.
Be sure to burn your CD as an Audio CD and not a Data CD. Sheet music can be printed immediately after download by removing the contents from the zip file by right clicking and selecting "extract all." Once removed, simply double click and print the sheet music of your choice. Sheet music is in PDF format and requires Adobe Reader. If you don't have Adobe Reader, you can
click here for the latest version. This program is standard on most computers but may be required to upgrade to this version if your program is outdated.
- Are you receiving an error message when trying to extract the zip file? Try disabling your computer firewall and re-downloading.
- The instructions above are for PC's that are 2002 or newer. Mac users may have different procedures for zip files and pdf documents.
- If your default will not allow you to save as "Desktop" but will allow you to save as "Document" be sure to save as "Document.zip".
- If you do not have a zip file extract program, you may want to download a free one off of the internet or forward your download link in your confirmation email to someone who has a zip extractor. Zip extractors are standard with almost all newer computers.
Do your downloads have some kind of expiration timer on them? I can't find mine anymore...
Nope...Your download file should be exactly where you saved it to. As long as you don't delete it, you should have it forever.
Note: T Carter Music strongly recommends that you save all download files to your "Desktop" so that you can easily locate them. From there you can drop them into your iTunes or Windows Media Player program library.
What payment methods do you currently accept?
We currently accept MasterCard, Visa, American Express, Discover, or PayPal.
When I enter my email address, it says that it's "invalid". What can I do?
This happens on rare occasions when there are many characters in the email address or the address is simply just not recognized. Try entering our email address:
tcartermusic@gmail.com with all of
your payment details and it should work fine. Follow up with a note on our
contact form telling us your correct email address and we will manually insert it into our records and send you the proper email confirmation for your records. Confused yet? : )
What key are your songs in? Are they available in different keys?
The song recordings are only available in one key.
The sheet music for This Ring, Here We Stand, and Dance With Me includes a female lead sheet if necessary.
CD Recording:
This Ring Key of G
Here We Stand Key of B
Dance With Me Key of F
Daddy's Angel Key of B
A Mother's Song Key of E
Fit To Be Tied Key of D
Sheet Music Key (both keys included with purchase):
This Ring Key of G (male) and Eb (female)
Here We Stand Key of B (male) and Ab (female)
Dance With Me Key of F (male) and D (female)
Daddy's Angel Key of B
A Mother's Song Key of E
Note: With the exception of This Ring and Fit To Be Tied, all songs are played using a capo on the guitar to make them easier to play. This will change the chord fingering but will not change the key. The sheet music will have a chord fingering chart for all "CD" versions and the location of the capo on the fretboard.
Can I purchase the performance track for one of your songs?
Yes, the performance tracks are included with all CD and Mp3 download purchases...Please see the song pages for the included tracks.
Do you take orders over the phone?
T Carter Music is an "online only" store. Using our online shopping cart is the preferred way to order your music. We do have the capability to take phone orders but you would have to schedule a time that would be convenient to place the phone order with us. Contact us
here to schedule a time to place your order over the phone.
Can I find T Carter Music in stores?
Not at this time. T Carter Music is exclusively sold from this website. Most larger retail stores like Best Buy and Target want a minimum of 100,000 units warehouse stock for all their stores. We simply can't provide that many CDs at this time. And, without radio play or mass media exposure, we would not be able to sell our product in this format as nobody would even know we exist! : )
Is your website secure?
Absolutely! Our SSL Certificate enables when you checkout so that your information is safe. Look for the encryption that enables within the browser on all checkout pages.
T Carter Music uses Authorize.net for all credit card transactions. Authorize.net is the industry leader in payment gateway for credit card transactions.
No credit card information information is stored with T Carter Music.
How fast do you ship?
This depends on the shipping method chosen. If you choose standard delivery in the US, your order would generally take somewhere between 4 and 10 business days to reach you. If you choose "express" shipping in the USA, your order is guaranteed to reach you within 2-3 business days. If you are outside the of the USA, your order will generally take between 10-15 business days. I do not offer "express" shipping for orders outside of the USA because of the extremely high cost for this shipping method. T Carter Music provides MP3 Downloads as an option for anyone needing music faster than we can provide. All downloads can be burned to a blank disc and played on any media player.
Do you ship outside of the USA?
Yes! We will ship ANYWHERE in the world. Standard shipping fees apply and are included with each CD purchase. All you have to do is buy it!
What is your return policy?
T Carter Music will be happy to replace any damaged or broken goods at no cost to the buyer within 30 days of original purchase. Please
contact us for any exchanges necessary.
Refunds are not available for Ceremony Package Purchases. If we refund your money, you still have the download items that were sent to you...Those downloads are a $25 value and cannot be retrieved once delivered.
Can I cancel my order?
Orders can be canceled prior to shipment. Please
contact T Carter Music asap for an order cancellation. Orders that have been shipped will have to be exchanged for a refund. Refunds can only be given for CDs that are still in it's original polywrap.
Can I get a refund for my download purchase?
Refunds will not be given for any download product (MP3 or Sheet Music). All download sales are final. If you need a new link or if your download link has expired, please
contact T Carter Music. We will be happy to issue you a new one.
I'm having trouble checking out. Can you help?
Quick help: Try placing the order from a different computer and see if that works.
If you are using an older web browser, you may experience difficulty checking out when trying to place your order. Old web browsers and some Mac users may want to consider making their purchase on a newer PC. We do support new versions Mac (Safari) and current versions of Internet Explorer, Mozilla Firefox, and several other common browsers.
It's important to keep your browser relatively current by updating when necessary, or you may not be able to use any shopping site properly. If you simply can't checkout, give us a call and we will take your order over the phone. We want to make sure that you have the music you want for your wedding day and are here to help.
Can I get a refund for a "License" purchase?
No, License Agreement purchases are non-refundable.
Do you have sheet music for Serenade or Highland Serenade?
No, not at this time. Sorry...
Who are the singers that perform on T Carter Music's songs?
I am very fortunate to have hired some of Nashville's finest studio talent to perform my music. All of the singers that I use are currently seeking major label recording contracts. At their request, I cannot disclose their names at this time.
Can I use your songs for my wedding video or slideshow?
Absolutely! Visit our Licensing page
here for more details.
What is the bit rate for your downloads? Are they CD quality?
All Mp3 downloads are 256 kbps which is considered "CD Quality."
I have a question that can't be answered by your FAQ. Can you help?
The best and fastest way to contact us and receive a response is through our contact form
here.
If this method is not suitable, you may call us at:
812 820 3308. Please leave a detailed message if unavailable and we will call you back at our earliest convenience.
We are currently receiving a high volume of calls with questions that are answered in detail in this FAQ...