T Carter Music is happy to answer any or all questions that pertain to this website or the music that is on this website. Please view the FAQ section below for answers to common questions. If you do not see an answer to your particular question, feel free to send your question to T Carter Music via the
form. We will try to answer your question personally and as quickly as possible. Thank you for visiting T Carter Music.
What payment methods do you currently accept?
We currently accept MasterCard, Visa, American Express, Discover, or PayPal.
I'm having trouble with my download. Can you help?
All Mp3 downloads and Sheet Music are in a zip file format. We strongly suggest that you save these files to your "desktop" when prompted on your download so that you can easily find them.
After download, your zip file or files should be present on your desktop. You will need to "unzip" the file by
right clicking on it and selecting "extract all." Once you do this, you will now have a new file that is no longer compressed for delivery. This new file contains your Mp3's or sheet music that is ready for use.
You can burn your Mp3 to a blank disc if you like and it will play on any CD player. Add to your Windows Media Player library or your iTunes library by right clicking on the Mp3 of your choice and selecting "open with..." and then select your preferred media player from the list provided. Your Mp3 will now be added to the library for that media player.
Be sure to burn your CD as an Audio CD and not a Data CD. Sheet music can be printed immediately after download by removing the contents from the zip file by
right clicking and selecting "extract all." Once removed, simply double click and print the sheet music of your choice. Sheet music is in PDF format and requires Adobe Reader. If you don't have Adobe Reader, you can
click here for the latest version. This program is standard on most computers but may be required to upgrade to this version if your program is outdated.
- Are you receiving an error message when trying to extract the zip file? Try disabling your computer firewall and re-downloading.
- The instructions above are for PC's that are 2002 or newer. Mac users may have different procedures for zip files and pdf documents.
- If your default will not allow you to save as "Desktop" but will allow you to save as "Document" be sure to save as "Document.zip".
- If you do not have a zip file extract program, you may want to download a free one off of the internet or forward your download link in your confirmation email to someone who has a zip extractor. Zip extractors are standard with almost all newer computers.
Why don't you sell your MP3s as individual tracks or on iTunes?
T Carter Music is one of only a few companies in the world that provides high quality, moment specific wedding songs. Our songs are for people who truly want something different on their wedding day. We only sell downloads as full CD downloads. We provide all band, acoustic, and performance tracks for each download purchase. We have many requests for performance tracks and acoustic mixes so we find it much easier to give customers everything we have for each song so that we don't have to deal with multiple download options.
Also, our cost is in the production of great wedding music. We actually use the same Nashville studio musicians that have recorded for such notable artists such as Garth Brooks, James Taylor, and the Dixie Chicks. With this level of production quality there is a high cost for recording each song. Our music is not sold in stores and we do not receive any radio play, therefore we only see a fraction of the sales that big labels do for established, well-known artists. Truthfully, we would not be able to provide any new music if sold or distributed in the way that iTunes does. There simply would not be enough profit to write, produce and record new songs in the way that we do as an independent music company.
Our goal has always been to provide great new wedding songs and we feel that we are doing just that. With T Carter Music, you have the assurance that you are getting something truly special for your wedding day and something that will be new and unique to all who listen. We are very grateful that you have chosen us to be a part of your special day.
Can I find T Carter Music in stores?
Not at this time. T Carter Music is exclusively sold from this website. Most larger retail stores like Best Buy and Target want a minimum of 100,000 units warehouse stock for all their stores. We simply can't provide that many CDs at this time.
How fast do you ship?
This depends on the shipping method chosen. If you choose standard delivery in the US, your order would generally take somewhere between 4 and 10 business days to reach you. If you choose "express" shipping in the USA, your order is guaranteed to reach you within 2-3 business days. If you are outside the of the USA, your order will generally take between 10-15 business days. I do not offer "express" shipping for orders outside of the USA because of the extremely high cost for this shipping method. T Carter Music provides MP3 Downloads as an option for anyone needing music faster than we can provide. All downloads can be burned to a blank disc and played on any media player.
Do you ship outside of the USA?
Yes! We will ship ANYWHERE in the world. Standard shipping fees apply and are included with each CD purchase. All you have to do is buy it!
What is your return policy?
T Carter Music will be happy to replace any damaged or broken goods at no cost to the buyer. Please
contact us for any exchanges necessary.
Can I cancel my order?
Orders can be canceled prior to shipment. Please
contact T Carter Music asap for an order cancellation. Orders that have been shipped will have to be exchanged for a refund. Refunds can only be given for CDs that are still in it's original polywrap.
Can I get a refund for my download purchase?
Refunds cannot be given for any download product (MP3 or sheet music). All download sales are final. If you need a new link or if your download link has expired, please
contact T Carter Music. We will be happy to issue you a new one.
I'm trying to checkout and I keep being sent back to the homepage. Can you help?
If you are using an older web browser, you may experience difficulty checking out when trying to place your order. Old web browsers and some Mac users may want to consider making their purchase on a newer PC. We do support new versions Mac (Safari) and current versions of Internet Explorer, Mozilla Firefox, and several other common browsers.
It's important to keep your browser relatively current by updating when necessary, or you may not be able to use any shopping site properly. If you simply can't checkout, give us a call and we will take your order over the phone. We want to make sure that you have the music you want for your wedding day and are here to help.
Do you have sheet music for Serenade or Highland Serenade?
No, not at this time. Sorry...
Who are the singers that perform on T Carter Music's songs?
I am very fortunate to have hired some of Nashville's finest studio talent to perform my music. All of the singers that I use are currently seeking major label recording contracts. At their request, I cannot disclose their names at this time.
Can I use your songs for my wedding video or slideshow?
Absolutely! Visit our Licensing page
here for more details.
What is the bit rate for your downloads? Are they CD quality?
The Mp3 downloads are in a zip file and are at 192 kbps. This is what is known as "near CD quality". I do not package the song zip files with a higher bit rate because it would simply take too long to download and the quality difference between 192 kbps and 256 kbps is hardly noticeable. The song previews on this website are at 128 kbps. The purchase download quality would be much better at 192 kbps.
Click
here to read a helpful article where CD vs Mp3 quality was tested.
If necessary, we can provide you with 256 kbps quality upon request. This would be after initial purchase is made for the requested song. Please
contact T Carter Music to make file delivery arrangements.